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Amore than ten-fold increase in user numbers of the Traffic Scotland website over the past 4 years, heightened by severe weather conditions in 2010 and 2011 demonstrates the growing appetite amongst users for traveller information and the success of Transport Scotland Information Service (TSIS) in meeting this demand. Through the provision of information including current incident, current and future works, journey time, planned events, multi-modal, and weather warning the service provides for an increasing number of users - in 2010, an average of 460,000 users per month, an increase of almost 3 times that in 2009. However, this success has also led to higher user expectations which are now driving service development.